Employee impact...

In the past, your users may have experienced "lost" settings when moving from one server environment to another.

Before migrating our first desktop to a SOHOsmart server, we knew this issue had to be resolved.

Using proprietary techniques, we maintain user settings including desktop shortcuts, third-party application settings, installed programs, and favorites...among other things. The techniques have been proven time and again by migrating hundreds of desktop users onto the SOHOsmart platform. We know how important it is for a small business to maintain productivity immediately after the new server is installed. We test all desktops when completing the migration and make sure your employees can be productive right away. A dedicated support team is assigned to you to answer questions or address issues for your employees through the install, and every day you use the SOHOsmart platform. Our customers consistently tell us our install is the easiest network migration they have ever experienced.

The SOHOsmart promise...

24*7 we are there. Providing support 24 hours per day every day of the year! Desktops, Servers, Networks, Printers, Applications; the buck stops at our help desk!

There is a light at the end of the tunnel. Support is never an afterthought at SOHOsmart, it is the core of our business. We believe that your job is your business, and ours is to help insure your success. Technology can be a potent tool, but if it is poorly implemented, maintained, and supported, then it can also cripple a business. Our goal is to anticipate your needs, facilitate your productivity, and enhance your competitiveness.

Server Support...

All server support is provided at a fixed monthly fee. Most server issues are identified by the support team before you even know there is a problem.

If the error can be corrected after hours, then downtime time is minimized.

If the error is an emergency, then the team will attempt to correct immediately.

In the unlikely event of a catastrophic failure a network engineer may need to be dispatched to provide hands on support.

Desktop Support...

Desktop support is included in every contract.

The desktop support team will ask permission to shadow your PC with remote desktop management software that we provide and attempt to solve your problem quickly. SOHOsmart strives to provide our customers with a dependable, secure, robust network platform. We never charge by the hour, and we provide our solution for a fixed, affordable price.

We are committed to customer satisfaction, employee growth, and conducting business with integrity.

Let us eliminate your IT challenges!